Refund policy

To be eligible for a return, your item must be returned to SEXTOYSUAE (”Company” or “we” or “us” or “SEXTOYSUAE”) in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We take product quality extremely seriously. Be sure to check that the product is in accordance with your order before removing it from the original packaging and/or using it. If the product has been removed from the original packaging and/or used, we will not process complaints even if there is an error in the order.

If you notice damage or errors in your order:

- Please do not use the product. We do not handle complaints if the product has been used.
- Report the problem with photos to our support within 72-hours of delivery to 1678117652hl@gmail.com.
- We will investigate the issue & photos and get back to you promptly with further instructions.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Order Cancellations
Customers may cancel their orders within 24 hours of placing the order. After the 24 hour window, order cancellation is not possible.

The 24 hour order cancellation policy does not apply to any customizable products and/or pre-orders. We do not offer order cancellations for any customizable products and/or pre-orders. All customizable products and/or pre-order sales are final.

Please email us at 1678117652hl@gmail.com. with your order number for any cancellations or order inquiries.

Non-refundable & non-exchangeable Products:

• Clearance& sale goods;
• Products that have been turned on or used.
• Underwear or adult products that have been opened.

Return Requirements:

• Items must be unused, undamaged, and returned in their original packaging;
• The return address is the address notified by customer service email:1678117652hl@gmail.com
  Please attach your name, phone number, address, and a copy of the invoice/receipt.

Exchange Requirements:

• Unshippedorders: Please contact customer service to replace the products for you, customer service email: 1678117652hl@gmail.com
  Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.

Refund Processing Time:

• We will process refund after we receive returned package within 7 workdays.
• Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method (Paypal takes 24 hours, credit cards take 7-15 business days to show a refund).

Shipping Costs:

• The postage depends on the rate of the logistics company in your area.
• Freight, taxes,and insurance are not refundable.
• SEXTOYSUAE will not be responsible for any return or exchange costs.

If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!

Customer Service Email:1678117652hl@gmail.com